Last updated 30 September 2026
In short
If there is a problem with an order, contact us first. We will tell you how to send the goods back and put things right, whether that means a replacement, a repair or a refund.
Faulty, damaged or wrong goods
You can return goods that:
- arrive damaged;
- are faulty or do not work as they should;
- are not what you ordered, or not as we described them.
Please check your order when it arrives, and contact us within 7 days of delivery if anything is wrong. If goods are damaged in delivery, please keep the packaging and take photos.
Changed your mind or ordered the wrong thing
If you ordered the wrong item or no longer need it, contact us within 7 days of delivery and we will consider taking it back. Goods must be unused, undamaged, in their original packaging and in a condition we can resell. Whether we accept a return in these cases is at our discretion, and you are responsible for the cost of sending the goods back.
Goods made for you
Some goods are made or printed to your specification, for example pre-printed label rolls. Because they are made for you, we cannot take them back if you change your mind. If they are faulty or not as you ordered, the section above applies.
How to return something
- Contact us on 083 789 1801 or at info@rorichgroup.co.za.
- Tell us what you ordered, when, and what is wrong. Photos help.
- We will tell you how to send the goods back. Please do not send goods back before you have heard from us.
- We check the goods and confirm whether you will receive a replacement, a repair or a refund.
Refunds and replacements
Once we have received and checked the returned goods, we will replace them, repair them or refund you, as we agree with you. Refunds are paid to the account or payment method you used, within 14 days of us approving the return. We pay the cost of sending goods back where they are faulty, damaged or not as ordered.
Your legal rights
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008, where it applies to your purchase, or under any other law. Where the Act applies, these rights include returning goods that are defective, unsafe or not of good quality within six months of delivery. This is a general summary, not legal advice.
Contact
Email info@rorichgroup.co.za or call 083 789 1801.